Due to security issues, InsaneJournal will only send your password to the e-mail address currently entered in the Personal Information for your account, or to an e-mail address that has been previously validated for use with the account. If you no longer have access to the currently registered e-mail address or to any previously validated e-mail address, you will not be able to recover your username or password. For more information about validation, see [https://www.insanejournal.com/support/faqbrowse.bml?faqid=12].
This is an automated process; therefore, InsaneJournal staff and Support volunteers do not have access to your password and will not be able to provide it to you.
If you are unable to regain access to your account because you have forgotten your username or password, and no longer have access to the e-mail address currently registered with the account or to any previously validated address, you may wish to create a new journal. For instructions on creating a new account, see [https://www.insanejournal.com/support/faqbrowse.bml?faqid=11].
If you remember your username and password, but no longer have access to the e-mail address currently registered with the account or to any previously validated address, you should update your e-mail address immediately. For instructions on changing your e-mail address, see [https://insanejournal.com/support/faqbrowse.bml?faqid=19].