|Account type:||Free Patient|
style: (S2) core: public, i18n: user, i18nc: user, layout: public, theme: user, user: user,
email validated? yes
cluster: 2; data version: 8
scheme: default; language: default
|Support category:||Customization [previous|next]|
|Time posted:||Thu, 16 Mar 2017 21:17:21 GMT (39 weeks ago)|
|Status:||answered (still needs help)|
|Summary:||Journal customization keeps changing|
|shiki - ☙𝕤𝕚𝕟𝕟𝕖𝕣❧|
We're sorry that you're experiencing this issue. I have very little experience in this issue so I would propose the following solution.
|sixmorereasons - archie andrews|
<lj user="shiki"> thank you for your suggestion! My account type does not allow me to make changes to layers, so I'm not sure how else to create a new one. As long as I'm not using Generator, I'm not running into any issues. It's not the best solution as Generator S2 is my preferred style for ease of reading, but it's a way to get around it. Even if I change it to Generator S1, I have the same issue.
|squeaky - Squeaky|
We would first like to apologize for the extreme amount of time it has taken to respond to this request. We are currently clearing out our backlog of support requests so this does not occur again in the future.
|eichenwalde - i'm your huckleberry|
Hi there! I completely understand. I ended up changing journals because the issue continued happening. It has also happened in this journal as well. I have a custom code in place now for the layout, and believe I am using a different journal type. So I'm not experiencing the problem. It only started happening after IJ went down so many months ago. I can only assume that is what is causing the issues. Thank you for all the hard work you put into the site! If I can provide any additional information for troubleshooting, please let me know. :)
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