InsaneJournal

From:	sixmorereasons (********@gmail.com)
Account type:	Free Patient
InsaneJournal:	username: sixmorereasons style: (S2) core: public, i18n: user, i18nc: user, layout: public, theme: user, user: user, email validated? yes cluster: 2; data version: 8 scheme: default; language: default underage? no
Support category:	Customization [previous\|next]
Time posted:	Thu, 16 Mar 2017 21:17:21 GMT (78 weeks ago)
Status:	answered (still needs help)
Summary:	Journal customization keeps changing

Original Request:

Since IJ has been back online, I am having a lot of trouble with the layout customization changing for this journal. I have changed it from S1 to S2, and back again. I have changed which layout theme I want. However, I continue to get the message: Layer belongs to another user. 4169631 vs 4167440. I logged in today, and the layout was once again changed. I'm sure the other person is having the same issue when I try and change it on my end. Is there anyway to correct this? It's extremely frustrating, I imagine, for both parties involved. Thanks so much!

Diagnostics: Mozilla/5.0 (Windows NT 10.0; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/56.0.2924.87 Safari/537.36

shiki - ☙𝕤𝕚𝕟𝕟𝕖𝕣❧

Answer (#28149)
Posted: Fri, 17 Mar 2017 06:36:21 GMT (78 weeks ago)

We're sorry that you're experiencing this issue. I have very little experience in this issue so I would propose the following solution.

Is it possible to create a new layer, then copy and paste the previous layer's style into the new one, then use that new layer? After that, you can delete the one that belongs to another user and that should theoretically clear the problem up.

sixmorereasons - archie andrews

Comment (#28182)
Posted: Sun, 19 Mar 2017 17:58:49 GMT (78 weeks ago)

<lj user="shiki"> thank you for your suggestion! My account type does not allow me to make changes to layers, so I'm not sure how else to create a new one. As long as I'm not using Generator, I'm not running into any issues. It's not the best solution as Generator S2 is my preferred style for ease of reading, but it's a way to get around it. Even if I change it to Generator S1, I have the same issue.

squeaky - Squeaky

Answer (#29447)
Posted: Fri, 10 Nov 2017 19:50:17 GMT (44 weeks ago)

We would first like to apologize for the extreme amount of time it has taken to respond to this request. We are currently clearing out our backlog of support requests so this does not occur again in the future.

We hope this issue has already been resolved for you, or you were able to figure out it. Please let us know if you still need support on this issue.

eichenwalde - i'm your huckleberry

Comment (#29478)
Posted: Sun, 19 Nov 2017 08:13:00 GMT (43 weeks ago)

Hi there! I completely understand. I ended up changing journals because the issue continued happening. It has also happened in this journal as well. I have a custom code in place now for the layout, and believe I am using a different journal type. So I'm not experiencing the problem. It only started happening after IJ went down so many months ago. I can only assume that is what is causing the issues. Thank you for all the hard work you put into the site! If I can provide any additional information for troubleshooting, please let me know. :)

squeaky - Squeaky

Comment (#29811)
Posted: Fri, 02 Mar 2018 15:09:23 GMT (28 weeks ago)

Some of the links in the database got messed up during the outage. Unfortunately we haven't yet found a way to resolve these.

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