InsaneJournal

Tweak says, "It's lame-tastic!"

You may file a report to the Abuse team if you are having problems with another user or believe that someone is violating the Terms of Service [http://www.insanejournal.com/legal/tos.bml].

However, it is best that you first review over all the Frequently Asked Questions in this category [http://www.insanejournal.com/support/faqbrowse.bml?faqcat=abuse]. This will help you to better understand what issues are considered as Abuse and how to possibly resolve them without involving the Abuse team.


You may contact the Abuse team by following http://www.insanejournal.com/support/submit.bml and selecting "Abuse" as the category, or send an e-mail to abuse@insanejournal.com from your validated e-mail address [http://www.insanejournal.com/support/faqbrowse.bml?faqid=12]. Note that your report will appear as a Support request. However, it will only be visible to you and to members of the Abuse team.


To allow the Abuse team to better investigate any matters, please include the following:

-- Your username
-- The usernames of all people involved
-- URLs to specific posts or comments where the Terms of Service may have been violated. The Abuse team will not investigate requests without this information. A link to a user's journal does not suffice as enough information to begin researching a situation.
-- Any other proof that you would like to present.

Please be aware that the Abuse team will not consider comment notification e-mails, chat logs, system logs, or third party reports as evidence. In addition, the Abuse team will not accept requests on a third party's behalf. If someone else is being harassed, they will need to open a request under their own username.


Your report will be ignored if you e-mail the Abuse team community's account or any individual member of the Abuse team.

Please allow some time for your response. Most requests are handled within a few days, if not hours.

You will receive an e-mail with a URL containing an authorization code that will allow you to view and provide additional information on your Abuse request. It is very important that you do not share that URL with anyone else. If you do, your request is no longer secure and confidential. The Abuse team will close requests that are no longer secure, and you will have to open another one.

In addition, please do not ask your friends to write in regarding a problem you are having. The Abuse team only needs one report to investigate a matter, and each report after the first simply serves to slow the investigative process. Decisions of the Abuse team are only made in accordance with the Terms of Service.


If you are interested in being considered for the Abuse team, you can see the application requirements in the User Information for the Abuse team community [http://www.insanejournal.com/userinfo.bml?user=ij_abuse].