Why can't I stay logged into InsaneJournal, and what can I do to solve this problem?
If you receive problems staying logged into InsaneJournal -- for instance, if you are randomly logged out when moving from page to page -- it is most likely a problem with your browser or your Internet connection. There are several steps you can take that may work to solve this problem.
First, clear your web browser's cache files. Information on how to do this can be found here: http://www.insanejournal.com/support/fa
Next, log out of InsaneJournal, delete all InsaneJournal cookies in your browser, and then make sure that your browser is properly accepting cookies. Information on deleting cookies can be found here: http://www.insanejournal.com/support/fa
You will also need to make sure that the date and time of your computer is correct. If your computer's clock is significantly ahead or behind the time on InsaneJournal's servers, you won't be able to remain logged in.
If you are trying to use the "never expire" login mode, you may need to switch back and forth several times between "when browser closes" (session only) and "never" (never expire) when logging in. You can do this by changing the option on http://www.insanejournal.com/login.bml
Using the "Bind to IP Address" option does not work if your IP address changes regularly (such as every time you make a new connection to your ISP). If you have selected this option and cannot remain logged into InsaneJournal, unselect it when you are logging in; it may help.
Also, you may be able to remain logged in by posting a comment and checking the "login" box, rather than by logging in using the http://www.insanejournal.com/login.bml
If none of this helps you, you will need to contact your Internet provider and let them know that you cannot remain logged into a website that uses cookies for authentication, and ask them for help troubleshooting the problem.
First, clear your web browser's cache files. Information on how to do this can be found here: http://www.insanejournal.com/support/fa
Next, log out of InsaneJournal, delete all InsaneJournal cookies in your browser, and then make sure that your browser is properly accepting cookies. Information on deleting cookies can be found here: http://www.insanejournal.com/support/fa
You will also need to make sure that the date and time of your computer is correct. If your computer's clock is significantly ahead or behind the time on InsaneJournal's servers, you won't be able to remain logged in.
If you are trying to use the "never expire" login mode, you may need to switch back and forth several times between "when browser closes" (session only) and "never" (never expire) when logging in. You can do this by changing the option on http://www.insanejournal.com/login.bml
Using the "Bind to IP Address" option does not work if your IP address changes regularly (such as every time you make a new connection to your ISP). If you have selected this option and cannot remain logged into InsaneJournal, unselect it when you are logging in; it may help.
Also, you may be able to remain logged in by posting a comment and checking the "login" box, rather than by logging in using the http://www.insanejournal.com/login.bml
If none of this helps you, you will need to contact your Internet provider and let them know that you cannot remain logged into a website that uses cookies for authentication, and ask them for help troubleshooting the problem.
Last Updated:
July 21st, 2003 (ela)
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